Dear Sir,

I am writing to complain about a problem that I had in your shop. Last Saturday, I bought a new TV but when I went home I discovered that it was not working. I felt very bad so I decided to go to the shop again. I talked to your sales assistant but she could not help me, I asked her why she could not help me or why she could not give me a new TV. I tried to find the answer but she said ¨I can not change your TV, because you do not have the receipt¨.. Then I tried to talk to you but your assistant said that you were very busy. So, would you mind calling me when you are not busy? My telephone number is (0223) 473-6787.
Yours Sincerely
Jessica Edith García Figueroa